Crisis Command

Having a plan isn't enough. When the incident hits at 3 a.m., who makes the call?

It's the question few organizations dare ask honestly. Having an emergency plan on the server is one thing. Having someone who takes the call, opens command, coordinates with emergency services, speaks to the media and reassures families — while you're still waking up your team — is another reality entirely.

Most SMEs, NGOs, regional operators and paramunicipal organizations don't have the critical mass to justify a full-time internal security director. They oscillate between the absence of operational capability and the hiring of a senior executive whose annual cost vastly exceeds the value delivered 95% of the time. Between the two, a gap: the instantly activatable capability, without the fixed weight of a hire.

When the incident hits — and it always hits at the worst moment — you're not buying a plan. You're buying the certainty that a trained operator takes the helm while you mobilize your leadership.

An outsourced crisis cell, on monthly retainer — not a surprise post-incident invoice.

Crisis Command is our continuous operational support service in retainer mode. IntelOps becomes the external extension of your leadership, available before, during and after any incident. You pay a defined, predictable monthly cost, integrated into your budget — not a random amount that lands three months after a crisis.

Dedicated 24/7 emergency line — Number reserved for your organization, active emergency dispatch, response guaranteed in under 15 minutes, no menu, no queue.

Continuous operational monitoring — Surveillance tailored to your risk profile: weather, security, geopolitical, operational. You're alerted before the event becomes an incident.

Monthly operational briefings — Relevant trends, plan updates, concrete recommendations. Your plans evolve with your organization, not just when someone remembers them.

Activation during real incidents — Assumption of operational command, interagency coordination, crisis communications management, liaison with external partners and local emergency services.

Continuous updates to your plans and protocols — As your organization changes, as personnel turn over, as your risk profile evolves.

Complete documentation and formal debriefs — Every incident managed produces a structured operational file, usable for your auditors, insurers and funders.

Multiple tiers available — The retainer is calibrated to your profile and budget: base capability for organizations with low incident volume, extended capability for high-risk operations.

The core idea: we accumulate deep institutional knowledge of your organization over time. When the incident hits, it's not a consultant discovering your context — it's a partner who knows your teams, your sites, your constraints and your partners.

For organizations that need 24/7 capability without the cost of an internal security director.

Crisis Command is for organizations whose risk profile requires crisis management capability activatable at any time, but whose size or incident frequency does not justify hiring a full-time security executive.

NGOs with active deployments — Field personnel across multiple time zones, international missions, teams in sensitive zones where an incident can occur at any time.

Regional air operators — 24/7 operations, rotating crews, regulatory exposure, operational continuity requirements, potentially media-sensitive incidents.

Mining companies — Remote sites, personnel rotations, insurer and funder requirements, on-site incidents with local and reputational impact.

Film productions and tours — Activity concentrated in time with high incident potential, mobile teams, international travel, talent and extras management.

Recurring event organizers — Producers with a continuous event calendar, multi-site operations, sustained public exposure.

Paramunicipal organizations — Transport authorities, institutional cultural bodies, public services with continuity obligations and citizen expectations.

Companies with exposed executives — Organizations whose senior leaders travel frequently, face high public visibility, or whose prolonged absence represents an operational risk.

You're in the right place if your leadership recognizes that crisis management is no longer something to improvise, if your board or insurers demand documented guarantees of continuous operational capability, or if a recent incident revealed that someone calibrated to take the helm in the critical first hours was missing.